Frequently Asked Questions

Getting Started

How to Sign Up

1: Go to fxprimary.com
2: Click “Start Trading”
3: Fill out all the necessary credentials
4: Agree to the “Terms and Conditions”
5: Fill out the CAPTCHA
6: Click “Sign Up”
7: Log in using your new account credentials
8: An email with your MT4 account number and password will be sent to the email you registered with

How do I open a Live Account

If you have just made a new account your MT4 Live Account credentials will be emailed to you via the email you registered with
If you would like to open a new Live Account follow these steps:

1: Log into your FX Primary client back office
2: Click Live
3: Click Add New Account
4: Click “Create Live Account”

How do I open a Demo Account

1: Log into your FX Primary client back office
2: Click “Demo”
3: Click “Add New Account”
4: Click “Create Demo Account”

How do I verify my Account

Here at FX Primary we do all the verification for you. Once you have completed the registration of your account within 24 hours your account will be verified.

NOTE: This is subject to change and if changed we will notify you

How do I submit Documents

At the moment we deal with BTC deposits and withdraws so there is no need to send in documents.

NOTE if this changes we will let you know. As well as if we suspect there to be suspicious activity we will ask for these documents

Where are my MT4 login credentials

If you have just registered with FX Primary then all of your MT4 account details will be sent to your email. As well as any new accounts that you have created

Deposits

What are the minimum & maximum deposit amounts

Bitcoin
Min: $25
Max: Unlimited

How do I deposit BTC to my account

1: Log into your FX Primary client back office
2: Click “Deposit” on the account you wish to fund
3: Choose “Bitcoin”
4: Copy this BTC Address into and BTC Exchange (IE: Coinbase) and use the SEND option and use this address to send your BTC

NOTE: it is very important you triple check your address matches up with the address given by FX Primary as sending to the wrong address could result in lost BTC. You can also check the status in Blockchain from this page.

What deposit methods are currently available

At the moment FX Primary uses BTC in / BTC out

How long does it take to fund my account

Depending on Blockchain could be from 1 – 5 hours

General

Where is FX Primary located?

We are located in St. Vincent and the Grenadines:
FX Primary LLC, Suite 305, Griffith Corporate Centre, Beachmont, Kingstown, St. Vincent and the Grenadines

How do I transfer funds from one trading account to another?

1: Log into your FX Primary client back office
2: Click “Withdraw” on the account your wish to take funds from
3: Choose “Internal Transfer”
4: Enter the Amount and the Correct Account number you wish to send the funds to and Click “Withdraw”

What are the FX Primary Spreads

Click here to see our spreads

What age do I need to be to use FX Primary

You must be over 18 years of age on the day of signing up with FX Primary

Withdrawal

What are the minimum and maximum withdrawal limits

Bitcoin
Min: $25
Max: NO LIMIT

How do I withdraw BTC

1: Log into your FX Primary client back office
2: Choose “Withdraw” on the account you wish to withdraw
3: Choose “Bitcoin”
4: Enter your BTC Address from your Bitcoin Exchange (IE: Coinbase), choose the amount
5: Click “Withdraw”

What are the withdrawal time frames

We process every withdraw within 24 hours (Monday – Friday)

What are the withdraw methods currently available

At the moment FX Primary uses BTC in / BTC out

Fees

How much are the deposit fees

Bitcoin

0% (you may see a difference due to your Crypto Exchange Fee, but FX Primary takes out no fees for Deposit

How much are the withdrawal fees

Bitcoin

0% (you may see a difference due to your Crypto Exchange Fee, but FX Primary takes out no fees for Withdraw

Security

Where are my funds kept?

All deposits are in a segregated funded account

Any and all funds being deposited by our clients are held either in the name of the client and /or held in the name of FX Primary for the client in an independent account. We keep segregated accounting records in our system.

This ensures that our own funds and the clients funds are tracked separately.

How do I reset my FX Primary's back office password?

Within your FX Primary back office you will:

1: Click on the 4 bars to the upper right hand corner
2: Choose “Change User Password”
3: Type your Current Password and then the New Password you wish to use
4: Click “Change Password”

What does my FX Primary Selfie photo need to look like?

In the event FX Primary asks for your Selfie for a withdraw we ask that your Face and your Document is clear and legible. No blurs, No cut off edges, nothing that could hinder the Support to verify this document.

Trading

What are the trading fees on FX Primary

At FX Primary, you are charged $5 per lot traded.

If you trade with a smaller lot size, the commission fee will be adjusted based on the lot size selected.

IE: If you decide to place a trade with 0.5 lots, you will be charged $2.50

Does FX Primary restrict any countries?

Restricted Territory: We restrict and reserve the right to restrict future access to all or some parts of the Website and/or Services in respect of certain jurisdictions. You fully understand and agree that we are not liable if the country of your location or residence becomes restricted or blocked. Restricted Territories include, but are not limited to, individuals residing in:

Bahamas, Botswana, Burma, Cambodia, Congo, Cuba, Democratic Republic of Congo(DPRK), Democratic Republic of Congo(Republic of Zaire),Ethiopia, Ghana, Iran, Iraq, Kenya, Lebanon, Libya, Malta, North Korea, Pakistan, Panama, Somalia, Sri Lanka, Sudan, Syria, Trinidad and Tobago, Tunisia, Vietnam, Yemen, Zimbabwe.

Does FX Primary have Islamic Trading Accounts

At the moment, FX Primary does not have Islamic Trading Accounts

Does FX Primary allow hedging, scalping, and news trading?

Yes, FX Primary allows hedging, scalping, and news trading

What is FX Primary's Margin and Stop-Out Levels

Our margin rules are as follows:

Margin Call: 100%
Stop Out Level:  70%

You can find your Margin level on your desktop or mobile MT4. Meaning, if you reach 100% you get a margin call and you are not able to open any trades.

If you reach below 70% Margin, a Stop Out will occur at which MT4 will start to close the client’s open positions one by one to prevent further losses that lead to negative balance (below 0USD)

Your biggest negative trade will be closed automatically to avoid running your account into negative balance.

How can I report a problem with a trade

If you have any issues with any trades we recommend you submit a support ticket with:

Name, Account Number and Trade ID

What leverage does FX Primary offer

We offer leverage as low as 1:25 to as high as 1:200

What are the SWAPs on FX Primary

Every pair is different and you can check this by right-clicking on the pair and clicking on specifications.

You can open a Demo Account if you do not have a Live MT4 account and have a look because the information will be identical.

What account types does FX Primary have

FX Primary is a fully operation ECN broker. This means that all trades are being sent to the Liquidity Provider. We are NOT a Dealing Desk.

What is the minimum and maximum lot size I can trade

Min: 0.01
Max: 1000

NOTE: this depends on the asset that is traded

Does FX Primary allow copy trading

Yes, FX Primary allows copy trading. We do not have an option to copy any traders but you can use a 3rd party service for this.

MT4

Downloading MT4 mobile (iOS/Android)

Search MetaTrader 4 on your iOS App Store or Android Play Store and download

Downloading MT4 Desktop

Within your Client Back office of FX Primary you can find at the bottom of the page “Download Trading Platform” choose the Windows Version for your PC.

Why am I unable to connect to MT4

Please make sure that your login credentials are correct. If you have forgotten your password you can always reset this password and retry.

How do I reset my MT4 password

Go to your FX Primary client back office.

Choose the account that you wish to change the password. You will click the 3 dots on the upper right hand corner of the account box, then choose “Change Password”

Set your new password and click “Change Password”

Does FX Primary allow Expert Advisors (EA) / BOT Trading

Yes, FX Primary allows any EAs / BOTs.

I can't find an Instrument / Pair

If you cannot find an instrument / pair, you can Right – Click the Market Watch window on your MT4 desktop terminal and choose “Show All” if the instrument / pair that you’re looking for is still not present you can ask via our live chat

My Account

How to change the leverage on my MT4 Account?

At the moment the leverage you set for your Live account is the leverage for that account. This protects you the client from any trades being closed due to margin requirements not being met when leverage is changed with open trades

How to log into your FX Primary Account

1: Go to fxprimary.com
2: Click Login
3: Use your Login Credentials